Customer Testimonials
Service was very friendly and just as timely as they said it would be. Pleasant experience.
When I got there the advisor didn’t no what I came for , he tried to charge me for tires, and I get free tires . He didn’t try help servicing me. I drove all the way there to be there at 7am for no reason and had to leave terrible service !
The Service Department has team members with good communication and customer service. They want to help you solve your vehicle problems.
The car is worst than before. I am taking it back tomorrow. I thought Toyota fixed the problem in November 2035 after I paid to get fixed according to Today’s recommendation. I found out the did not fix it then and also today. I will go back tomorrow to see the manager with all my documents.
Mr Terry is the best person,and he has Nice customers service .the reason I come back to the place because of his customers service
I will never go back. They aren’t upfront with time or vehicle information. Don’t waste an entire day going there.
First of all our service rep Michelle was very kind knowledgeable and helpful especially considering all she had to deal with. A sensor was found unplugged which had caused us to sweat because of no AC since the last service. We were there a total of almost 5 hours without much explanation of what was going on. And when a problem was found, there was General lack of knowledge about our warranties and Powertrain. Michelle was helpful with this but overall we were not very happy and sitting in your lobby is unpleasant and uncomfortable considering how long we were there.
Group 1 Toyota Stone Mountain continue to meet my expectations of quality and timely service repairs. I have visited other Toyota repair shops and they are the best! Paul Williams, my Service Advisor, is excellent: great customer service, timely follow up; and very detailed. This is my go to for service repairs! Great job.
Received excellent service. Felt appreciated and welcomed. Appointment with no waiting. Top notch Advisor Tracy Terry was great. New car. He explained everything. Answered all my questions. Looking forward to next service check.
I had a great experience at Stone Mountain Toyota today! The service was excellent from start to finish. The staff was friendly, professional, and very helpful, and they made sure everything was taken care of smoothly. I really appreciate the great customer service and attention to detail.
worst of the worst and the worst service ever i revived will never be going again
Excellent service at this Toyota dealership with quality work and professional service advisors that care.
They greeting me as soon as I pulled up for my appointment. Even though I was late, I booked using the website but they didn’t realize I was using the oil change special coupon, which was advertised on the group. One Toyota website
excellent customer service, answered all my questions, advised about specials they have, fast service with car maintenance
Great place! The customer service is top notch. The service department is very thorough. I appreciate the time they take on my car
Everyone is super friendly. The experience of purchasing our car and our two service visits have all been excellent. I would recommend them to anyone!
The initial price is an estimate. The staff are agressive salespeople.
I took my car in for $1618 in recommended service. They are under new management, so the service rep I initially spoke with let me know there would be some price differences. No problem. The service rep I dealt with in person, quoted me $1019. I asked if that was for everything, and he said yes. Ok. Before I could get to my next destination, I received a text with the recommendations after inspection, which included the services I requested. The service rep called multiple times to get a response from ... Read More DealerRater - Aug 2, 2026
I needed an A/C system refresh and some mud guards installed and they were able to fit me in on a Saturday morning. Another toyota dealership told me I needed to pay for the diagnostic before anything is done, they were only available during the week from 8-1:45 and they were booked for the next 2-weeks. I was like I'm not going to be able to do that because I work. A warm thanks to Jason at Stone Mountain Toyota.
I had a very disappointing experience during my oil change service today.
I dropped my car off at 7:55 AM. An oil change should not take more than 30-45 minutes, but I didn't get a call until 9:35 AM - almost 1.5 hours later.
When your service advisor called me at 9:35 AM, he said the coolant needs to be replaced and it would cost an extra $130 and that I would be out in 20 minutes. I waited until 10:00 AM and when I followed up, he said "I saw your car, it will be out in 5 minutes."
After waiting another 15 minutes, I ... Read More DealerRater - Jul 31, 2026
I love coming to my dealership for service. Staff is always courteous ,friendly and helpful. As a disabled customer, I always feel seen and appreciated.
My experience with the customer service was disappointing. Upon arriving, no one acknowledged or greeted me, and I had to wait an extended period before anyone offered assistance. Throughout the process, communication was very poor. I had to make multiple phone calls just to receive updates, as there was little to no proactive communication from the staff. Overall, the lack of attentiveness and customer service made for a frustrating experience.
I want to thank the Toyota team in Stone Mountain for the excellent customer service I received. Greg Weasley was great, and the sales and parts team were amazing. They made my experience much less stressful and truly showed that they care about their customers. I appreciate their kindness, patience, and professionalism. Thank you again for making my day better. Sincerely, Michelle Price
Excellent service from the team! Getting my car serviced was a very fast and simple process
Service department is very professional easy to make an appointment. Kenon in service listened to what I needed and made it happen. Thanks !
Making the appointment was easy, dropping off was easy, the service work was done well. My only issue was the amount of time...oil change and tire rotation took 2 hours.
I've been coming to this dealership for over 5 years. My son, Alex, who owns a 2025 Corolla, absolutely loves the service he receives. Paul has been his service agent for the past 5 years. I have no complaints. Also, this dealership is less than 5 miles from my house. How convenient!!!! Keep up the good work. I love the fact that you respect your customers, also.
Stone Mountain Toyota has been taking care of our RAV4 for over a year now. We can walk in or schedule an appointment without any problems. If there is an issue concerning our car such as a recall or adjustment they will take care of that along with an oil change or any other maintenance required. That’s my kind of service and well worth it.
Excellent service and friendly staff! Well organized and good flow! Michelle did a nice job!
I went in to service with my tire light on regarding my 2 back tires, I asked for a tire check and also break check because I was gliding loosely towards a stop. Agent Michelle (I think that's her name), came back with get a rotation, and quoted me 2 new tires were needed, plus an alignment, plus air cabin filter ... I said okay to the tire rotation I'll schedule the other work. I left with no schedule, and my tire light on for the same 2 tires = I paid and no rotation happened!
Great service. Prompt. Courteous. Great staff. I take my Tundra and they take care of me & my ride
Very nice service, professional work, I changed my all 4 tires here and I got nice discount, really enjoy the experience, Vo and Wesley did a great job! Will visit again
Worst Service Ever! Scheduled an 11am appointment for an oil change and sent my son to take the car. 2 hours later, no car, no update. I was busy working, so my wife had to call and talk to a mgr because they couldn’t explain to my son the status of the oil change. My son had an appointment, so my wife had to go swap with him waiting at the dealership. 3 hrs and 15 min to get the oil change when we had an appointment. This was a new ownership/mgmt group with all new service department. They tried to ... Read More DealerRater - Jul 11, 2026
Last time I was here was in 2024 and then again today. I will not be back. They told me my appointment meant nothing. I waited over 3 hours for an oil change and tire rotation after I thought my appointment would mean something. I was told to get back in my car when I first arrived even with my so called appointment then had the nerve to ask "why didn't you just say you an appointment?" The nerve! They tried to sell me tires that they didn't even have. My customer service rep, Gregory, was a joy ... Read More DealerRater - Jul 7, 2026
Service rep (Greg) was great! He was warm and professional and and he made sure I was happy!
I have been a customer since 1997. I have received great customer service everything I go there. 3 cars later, I still trust them I needed two parts today which have to be ordered next week but that is ok. I know I can count on them.
Services techs are great and they keep you informed of what is wrong with your vehicle and how long it may take
I recently purchased a used 2017 Subaru Forester and wanted to share my experience so others can make a more informed decision.
To start on a positive note, I did appreciate the way the initial sales process was handled. The salesperson allowed me to do most of the negotiation over text and email, which gave me time to review and think through the deal at my own pace without pressure. That was easily the most comfortable and beneficial part of the entire experience.
However, once the process moved into financing, my experience changed significantly.
My wife and I were among the ... Read More DealerRater - May 14, 2026
Good customer service Communicated step by step process. Explain the process and availability of parts needed
Everybody is super nice at this place I recommend a lot thanks for helping me get my vehicle.
Chris Ferguson was fabulous. We did not plan on being at the dealership all day, but Chris made it so easy. No one looks forward to buying a car but I know that with Chris they wouldn’t mind one bit. Everyone at Stone Mountain Toyota treated us great and really knows how to operate. They are definitely a dealership I would work with again. Great place to do business.
Great place to buy a car Not to mention it’s a Toyota. Salesmen was fantastic.
Ned and Trey made purchasing a car fun ! They worked with us to purchase the car I wanted!
My sales guy was Jab and he was great. The issue I had was that when I got the vehicle the following morning I noticed the vehicle was not detailed upon purchasing it was like it was only ran on a automatic car wash and noticed the tint bubbling but the worst part of all this was that I purchased a certified vehicle and the service maintenance light came on 3 days later. Sounds like vehicle never actually went to the service department for a proper service/inspection like it was stated on the initial purchased price fees. After calling and ... Read More DealerRater - Dec 13, 2025
Gregory was very professional and knowledgeable. And provided me updated information about the last service and about warranty and possibly if any discount that were available.
Dealership falsely advertised and sold my vehicle as a Toyota Gold Certified Pre-Owned Vehicle and is now denying the certification and refusing to honor the included Toyota warranty. Despite Toyota corporate confirming that the dealership falsely advertised the car and advising them to resolve the issue, the dealership has failed to respond to me after more than 40 calls and multiple messages.
Stone mountain toyota provided a great experience after a recent car purchase. The salesperson, miller tlow, was very helpful and knowledgeable. All questions were answered, and the process was smooth and stress-free. The salesperson took the time to understand needs and find the right car without any pressure. The financing process was also efficient. Overall, toyota stone kountain is highly recommended for anyone looking to buy a car!"
🚨Out of all the car dealerships I've been to when searching for a vehicle this was by far the worst experience I've ever encountered. The sale consultants (particularly Greg and Chris) are like sales vultures. And their Manager (can't remember his name) is no better. They TRIED to put me in a vehicle that I absolutely did not want and used the assumptive sale to add services I did not request. I gave them 1 star ONLY because the finance Manager had to step in and give me my money back. If you have credit challenges, don't ... Read More DealerRater - Jun 1, 2025
Both the sales rep - Cherrel Williams-Harrison - and the financial manager - Mark McFarlane - worked with such tenacity and diligence to get the car I wanted at such a great rate. These two went above and beyond just for me. Cherrel did a marvelous job explaining all the details of the interior and exterior of the car. She was efficient with answering all my questions and even touching on questions previous buyers tend to have. Mark is a persistent and dedicated FM. He worked hard to get me a rate that not only would seem impossible to get ... Read More DealerRater - May 28, 2025
I went to get an "Internet Car" and was very happy with the experience provided by Jessie Johnson at the front desk and our sales person Brandon !
Professionalism, excellent, good communication, they know what they are doing, aimply the beat, no competition
Dealer ship is a rip off. They will sell you a car that's posted for 25k for 29k once you get in. Won't answer their phone very very ride. I wouldn't buy another car from them ever again!! Sales manger is very very poor customer service. I hate I never came to this dealer shop on top of that I drove 7 half hours here for a car that's been wrecked with frame damage and NO THEY DIDNT TELL ME. I HAVE HAD THE CAR 11 days and it's making noise took it to dealership they say ... Read More DealerRater - Apr 19, 2025
The sales team could have been more professional but overall I was able to get a good deal for my purchase
I’m reaching out to bring attention to the frustrating and troubling experience I had with Stone Mountain Toyota, hoping that sharing my story will help others avoid falling victim to similar practices.
My ordeal started in October when I made my first purchase at Stone Mountain Toyota. Despite the bank denying my initial financing at a 17% APR rate, I was essentially forced into accepting a 13% APR on my loan, which was a deal I wasn’t comfortable with, but felt I had no choice because Malvin told me “if you don’t sign this new contract I’m going ... Read More DealerRater - Mar 4, 2025
I was able to catch Kevin Taylor the service manager in a lie. The Grand Highlander that was sold to be by this dealership was advertised as a 17.9 gal tank it will not take no more than 14gal. I took in for a test. Kevin filled up the car after a 2 hour wait and gave it back & lied and said it took 16.8 gal. The catch was at 14gal & the supposedly 16.8 gal he stated the car still on her 275mi per tank. Little do he know I have been tracking the mile per full tank for 6months. Exactly how ... Read More DealerRater - Jan 17, 2025
Had an O2 sensor replaced at a local mechanic.
Had issues immediately.
Decided to take the truck to Toyota and have them look.
They had it for 3 weeks. Also was having them do the front brakes as well, since I ended up in the ER while they had my truck, and can’t do them myself now.
Over $800 later and finally got my truck back. Still runs so poorly I can’t drive it beyond to and from work (10 mile drive). Oh, and NO BRAKES! Paid for new brakes, but they didn’t bother.
When the truck was dropped off, ... Read More DealerRater - Sep 25, 2024
Excellent Dealership to buy to service and to do business no problem at all. Service is good.
Was told there was going to be a second key to the vehicle I purchased and then after contracting told there wasn’t a second key. Resolution was forty bucks in gas poor business
Service was timely and complete. Will be happy to bring vehicle back for future needs
The service representative was courteous and professional. She kept my wife up to date while the car was being serviced.
Go to this dealership for your next car and ask for Will Berry! I can’t say enough positive things about him. In a world of shady car salesman where rarely, if ever feel safe, Will was transparent and worked overtime to find us the perfect car. He cleared up the confusion of the car buying process and put us in a car we are proud to drive and will last us a long time. Thank you so much, Will! Side note: the finance guy, James Ruffin is also incredibly helpful AND hilarious. Wonderful people at this dealership, for sure.
Called and had an immediate appointment. Problem was fixed in an hour. The service writer was very friendly.
Alert to customers. Before you pay for a service repair, please get a second opinion. Last week I brought my car for an AC diagnostic and the advisor told me that I needed to replace the AC compressor with parts Conex. The estimate was about $3000 included labor. I paid the diagnostic fee $199. I took my car to independent mechanic and the problem was quite simple. It was just the radiator fan relay that needed to be replaced. I bought the part and fixed my car AC just for $26. Some of these people are just scammer. You bring the car for ... Read More DealerRater - Jul 24, 2024
Associate, didn’t explain anything at the end just pointed to the signature line very rudely. Couldn’t explain the 10k inspection either, just repeated what I said. Rude customer service.
The service advisor Kevin Taylor was very friendly and really helped and made sure the service was done.
Terrie is great. She is really helpful to help us find the right car. Thanks.
Toyota Dealership,
I am writing to express my disappointment regarding the recent service experience I encountered at Stone Mountain Toyota. On April 3, I brought my vehicle to your dealership primarily due to the persistent illumination of the ABS Malfunction light. As a loyal customer, I had expected to receive quality service and ensure customer satisfaction.
Upon arrival, I was informed by the service clerk that my vehicle would undergo diagnostic testing to identify the issue. Following the diagnosis, I consented to the necessary repairs based on the information provided to me by the service clerk regarding both the issue and ... Read More DealerRater - Apr 20, 2024
Excellent service by Kevin, got me in late evening and got done in timely manner, also he help me to future service need in my van , and gave me right info to follow, awesome love his Custmore care ,❤️🙏🏽
Prompt, courteous, professional. Comfortable waiting area with Guest wifi, coffee, vending machines. Easy to get to.
Marquise is truly a professional! 🤓 He is very knowledgeable, & always keeps me informed on what's going on with my vehicle! Thank you for the WONDERFUL customer service you continue to give! You're the reason why I love Toyota! ❤️ Thank you! 😊
For the years I had been taken my car to Toyota and they are best
The best service dealer and i liked how they save my time and it was good
Checkin was smooth, service agent was grate. Mechanics need improvement uneven amounts of PSI were placed in the 2 new front tires I put on today. One tire had 35 psi and the other had 50 psi 😳
Tech agent wasn’t friendly after I refused the up sale of tires and services.
I am not happy with my service today he charged me more I do not have any trust Stone Mountain Toyota I been taken my car last 8 years. I am going to take my business Atlanta Toyota bye bye Stone Mountain Toyota, I went to have 4 wheel alignment it was showing online on special 74.99 and the service advisor want to charge me 99.99 and showed him he get upset today is my last day going to him. no good customer service.
Excellent service really I appreciate with getting good service.Tawanna u so kind. Hope not only me all customers air appreciated with ur deal
William was very professional when he my vehicle in service, very understanding and a good listener to the problem I was having with my vehicle.
Excellent service. Very reasonable pricing. Complete engine maintenance on a 2013 Highlander. The representative that helped me was extremely courteous and very efficient. He went over the voucher in detail and explained each service. I was very happy and will bring my car back for sure.
Won’t buy from this dealership again. They didn’t honor their internet price. Had to spent extra time talking to them to get the internet price they listed.
I have always had amazing customer service experience at Stone Mountain Toyota especially with Mr Jason number Desk #7 I appreciated him for assisting me to keep my Truck in great shape
Went to check my 2014 Toyota Camry since I had an engine light came on. They said it’s a transmission failure and have to pay 6,400$😫 to get it fixed. Was disappointed and helpless they didn’t even seem scared to say that amount just like that 😂. I declined the amount to get it fixed, but still paid 226$ for them to just see and tell me what the car’s issue was even if I knew what it was lol. Anyway, the most obvious reason I went there is cause some dealers told me the car had a transmission recall and ... Read More DealerRater - Dec 8, 2023
Marcus is great! He always takes care of me and my car. Excellent service always!
Bad experience longer waited time no explanation attached all bad experience they don't know
Pricey but then that's life. Very pleasant and detailed staff took care of my vehicle and quickly I was back on the road.
Kevin Taylor Service Dept. & the service dept. did a great job. Would highly recommend!!! Great experience with this dealership.
Jrae Duncan has great customer service and very friendly. My car was ready when promised.
I'm very displeased with my service today (8/11/23). Came in for routine maintenance, tire rotation. I was informed I needed new tires after hearing the prices I opted to purchase elsewhere. I asked for my windshield wipers to be replaced. I was there over an hour and when I returned to my car the maintenance signal was still present and my tire needed air (so the tire rotationwas not done, tires were in the same position). So because I declined to purchase tires from Stone Mountain Toyota, the decision was made by Marquise Johnson (MJ) not to perform the services ... Read More DealerRater - Aug 11, 2023
Worst customer service, Make sure to get everything in writing before you put your car for repairs
I was very disappointing of how long I had to wait wait to get a tire rotation and when I did get my car back, the guy that worked on it was very rude because I had to go to the manager and I asked him to just bring me back my car and I will come by when I'm off it took him a hour and 30 minutes to do a rotation of my tires..
Friendly customer service representatives that got me what I needed and handled my problem for me with ease
Stone Mountain Toyota is reliable and has a convenient location. Workers are also professional in taking care of clients. I recommend this dealership to everyone
The service department at this dealership is horrible and a waste of time and money
They are slimy, dishonest and are happy to try and scam Toyota owners. They won’t tell you or post their hourly rate until you have spent $179 to diagnose a problem that was already posted on the warning system. Once the problem was discovered I called the dealership where I purchased my vehicle and they offered to do the service for half the price. I guess the fact that I am in the market for a new sequoia matters to them. I will never step foot in those dealership or service dept again. Attn females this place thinks you are ... Read More DealerRater - Jul 19, 2023
On two separate occasions, I've experienced problems after taking my car for service at Stone Mountain Toyota. On the 1st occasion, when they were at the old address, someone stole my car charger out of the glove compartment in my vehicle, after my vehicle was moved from the waiting area to the service area. Whoever the thief was, went in the glove compartment, then into the "Quick Charge Kit" which came with the vehicle, and stole the "6ft lightning cable". At the time, the dealership also had a big sign up which said that they ... Read More DealerRater - Jul 16, 2023
This dealership is the way to go!! They are so patient and kindhearted. The salesman Dave was EXTREMELY helpful to get me in the car I’ve been waiting for! I would recommend this dealership to ANYONE looking for a great experience! I would OVERLY rate Dave as a salesman because he is totally awesome in what he does! Thank you Stone Mountain Toyota for providing me with my new Camry! I love her!!
Excellent service provided by staff. Marquez customer serv represent, drivers and female supervisor =, aneshia of sales were standouts. Extremely satisfied with person with whom I interacted. Who expressed true concerns that my needs were met during this process.
Service provided was excellent and timely. Everyone was professional and helpful. Was very satisfied with interaction with staff
The best love Stone Mountain toyota that always makes me happy with great people and great service
Good service..clean...professional staff...(bill too high) Lol!! Will continue to use this dealership for sevice.
Appreciate the excellent service. Beautiful dealership and a very comfortable waiting area! Jason was very courteous and pleasant to deal with.
Everything was great! The people there truly listened and helped me in whichever way possible! Terry was amazing and was super friendly and helpful in answering questions!
