Customer Testimonials
I brought my 2025 Toyota Camry hybrid in for a recall on the 7 in monitor. My Service Advisor, Greg Wesley, was very courteous and efficient. He came right out to meet me at my car and quickly handled all the paperwork for the recall. He gave me an approximate time when my Camry would be ready. Everything from bringing in my car to retrieving my car went very smoothly.
Thank you so very much everything was wonderful one kind respectful especially Paul Williams he I was so very helpful kind professional respectful
Service advisor was excellent, length of time I waited was absolutely inexcusable. I was told 2.5 hours for an oil change, and it took almost 5 hours. I have been a loyal customer at this dealership for nearly 3 years, buy I will likely be taking my business somewhere where my time is respected a little more, and will not recommend this dealership to anyone. These are problems that I never experienced until the dealership was purchased by 'Group 1' and they have lost a loyal customer.
⭐⭐⭐⭐⭐ OUTSTANDING CUSTOMER SERVICE – JASON LYSEIGHT AT GROUP 1 STONE MOUNTAIN TOYOTA! 🚗👏🏾
I want to take a moment to recognize Jason Lyseight, Service Advisor at Group 1 Stone Mountain Toyota, for providing us with excellent customer service! 🙌🏾
While we were standing there waiting for assistance with our oil change, several other employees were standing around without offering to help. Jason was the one who took the initiative, stepped up, and made sure we were taken care of. His willingness to step in when others did not speak up or offer assistance made a lasting impression on us.
Customer service is about more than ... Read More DealerRater - Oct 14, 2026
I wait long time even the oil change is done no one call me then when the time is too long I asked the front desk .
At that time the costumer assistant was in the phone and I stand until she finished talking then she told me my car needs to change coolant then already I lost more time and time to go work just I said I will do next is the car is ready she said outside parked I paid and I find my car from parking lot and I leave before not like this the service was ... Read More DealerRater - Oct 14, 2026
I have visited your service center twice, once for an engine oil change and once to have my tires rotated. I was charged for both services, but the tires were not rotated either time. If necessary, I will file a formal complaint against this dealership. I am very disappointed with your service, and I consider this unacceptable.
It took 4 hours for service to be completed. I always try to arrive by 8 am however it doesn’t change the amount of time it takes for service to be completed. Otherwise the associates kept me informed. I love the ability to track online the progression of thervice. I trust all that was done was thorough and everything was completed well.
Quick fast and easy there was not a long wait thank you all in advance
Elijah the sales rep was very patient and took very great care of me. He was considerate of my time and concerns. The deals was to my expectations
Been with the dealership since 2019 lived my old Crystal and current Paul technicians both individuals are top tier professional and friendly people who know their stuff. Give Paul (VIP) a major raise since Crystal is no longer there. But over all I like this Service . Team Oh looovvveeee the new Keurig Coffee machine and all the flavored creamers 5 star. M.King
The wait time is great there, great selection of cars, I think I got a pretty good deal on mine, the time I spent there was diabolical though. Emily the sales person she was good then the finance as a bit long as well, overall it was a ok experience
The wait wasn’t too bad, but I was inaccurately quoted one price and paid $100 more and Bryson, my service rep, was the worst!
They were really helpful in getting us in and out at a fast rate We had another appointment and we were done in less than 2 hours.
This toyota dealership is very well organized Workers are friendly to customers and their co workers. The service was a step above Mr. Tracy is thr best
I had a great experience at Stone Mountain! Brandon, my sales guy, went above and beyond to make sure I got the vehicle I wanted. He stayed until I left and truly made the entire process easy and stress-free.
I also want to thank François, the director, for all his help and for making sure everything went smoothly. Marc in finance also did a great job and was very helpful throughout the process.
Everyone made me feel valued and taken care of. I would definitely come back over and over again! Highly recommend Stone Mountain, especially Brandon, François, ... Read More DealerRater - Oct 7, 2026
I was in for the 1st time, for my 1st service. The facility has a great design for working or relaxing while you wait. My service advisor Greg Wesley was amazing! He got me in and out much faster than I anticipated. He was courteous, efficient and knowledgable. All my questions were answered, my car runs amazing and the 10k mile service is done! The service manger even helped with an additional question. I highly recommend Greg Wesley & the service department at Stone Mountain Toyota! No doubt that is where I will be going!!
je suis aller pourla deyxieme fois avec mon véhicule et vraiment le service est meilleur rapide et les agents sont a lecoute du client.
Quick and good service the person that attended to me was really nice exact time he told me my car was ready he really good at what he does thanks
Worked my car into my schedule while traveling and the busy local traffic’s dealership. This dealership unlike my local dealership is always to busy to service my Sienna where I live and where I purchased. I think the service is overpriced like the vehicles. But up side is the superior engineering and reliability of this product. My vehicle is light years ahead of American made junk and politically motivated control of energy industry reliability and quality assurance. Most likely I will stay with Toyota product line and service. WLR
Nice always clean. My service tech Paul is always awesome. Very compassionate and dependable and always honest with my service.
Marcus has been my service manager for years. Great service. He listens to me, and provides competent information.
They said they rotate the tire. I have low tire pressure on front right. When it come the tire with nail was still same place. They did not rotate but they said and charge for their service. I do not recommend here.
Excellent customer service. The timing for completion of the job is commendable. Friendly customer service.
Michele made my service call complete and easy to navigate. Excellent service employee and pleasant service personality.
My experience was wonderful; the salesperson, César Soto, did an excellent job, and the process of buying my BZ SUV was wonderful. The service I received was exceptional. César is the best.
Professional and attentive I was helped as soon as I walked in the service area. However, just leave your car there since they will probably have your car for the day the length of time to service the car is very lengthy.
my car was washed and cleaned after oil chenged this day i never got washed car during oil service
Tamanna is the best!! Service was fast and she even got my recall done as well! I was really impressed with all her knowledge and recommendations. She is very caring about ‘e and my vehicle. I came in as a walk in and was really surprised. Great value for my service also.
I had a great experience with Stone Mountain Group One. They provide excellent customer service and work very well together as a team. They took the time to give me helpful information and recommendations about my vehicle, especially regarding which repairs I should prioritize if I couldn’t afford to have everything done at once. I truly appreciate their honesty, professionalism, and willingness to help. I would definitely recommend Stone Mountain Group One to anyone looking for great service!
Always makes me feel better I'll tell you my car is going for 1 million miles I'll keep doing all my routine checkup and keep driving fast and slow I just love my Toyota team 💯📡📡 god bless America for your great service 📡📡📡
Didn’t have a good experience from arrival until getting the vehicle back. It is an approach unusual from Stone Mountain Toyota. A simple oil change normally takes 1 Hour, but advised there is a recall, total time needed is 2 hours. Agreed and reached after 2 hours, still vehicle not ready.!! Asked to wait for 7 - 10 minutes, but waited over 1 hour again no vehicle. After so much waiting and going to the advisers multiple times, Finally someone pulled the vehicle and adviser said, the warranty didn’t update and will send the paperwork in email, another unusual. I am unsure if the ... Read More DealerRater - Sep 20, 2026
Give good service and nice attitudes and always available and always try to make you comfortable.
Multiple issues. Then today no answer when I needed a ride back to the dealership. This after I was promised by a manager the work would be done yesterday. The reason I was so concerned about the work getting done is because I have a pregnant wife and we had doctors appointments to get to today. Instead I had to make other arrangements. I wish I could give zero stars
My visit was good. The people were nice, and I received my free oil change.
Prompt service and friendly communication with your team. I was made very welcomed.. thank you
Very pleasant and courteous and on time with my scheduled appointment Waiting room clean and big for numerous people
First time I am using this dealership I came from World Toyota following A Service Advisor Philip Vo a great and special Guy
I had a great experience at the dealership! Ms. Veronica was friendly, professional, and very helpful throughout the entire process. She made everything easy and stress free and made sure I felt comfortable with my purchase. I highly recommend working with Toyota Stone Mountain if you’re looking for a great car buying experience! Ask for Veronica!!!!!
I bought the car here. I’m back for the service. Everything is good here. The waiting room is clean and nice.
Absolutely fantastic. Thank you for utmost support and service I am happy with Tammany the lady serve me for her professional services
Worst place to take your car for maintenance simple oil change took 3 and half hours missed my mom doctor appointment because of them. I will never recommend it to anyone.
Terrible. They aren’t for the customer only themselves. Do not buy a vehicle here
Usually, I'm very pleased with the service at this location. Unfortunately, today wasn't the case. I arrived for my 7:15 appointment at 7am, I didn't drive away until 9:45, for an OIL CHANGE!! To say that I was disappointed, I a big understatement.
Great job, I got in and out in a timely manor. Your staff are very friendly and courteous. Overall I give you a 10+.
Always great service. Paul was fantastic and kept me informed of my vehicle and made sure I felt comfortable
My service advisor Michelle was very professional when I arrived. Michelle answered any questions that I needed to know pertaining to services related to my vehicle and kept me informed along the way. Thanks Michelle!!
I had the worst experience at the Toyota Stone Mountain dealership yesterday. I made an appointment at 3:15 for an oil change and to check my running board since it was rattling. At 5pm I went to my service advisor Mr Brown to see how much longer and he said soon. 30 minutes later, I went back to him and he was on the phone. I waited next to his area for 10 mins and he made glanced in my direction and then no more eye contact. 15 Minutes later I went back to him and he was still on the phone and the ... Read More DealerRater - Sep 5, 2026
I appreciate you servicing my car for eight years now and the service is always been excellent. Thank you 😊
Almost everything was fantastic! Fast service, very informative from the shop. Only issue I had was the guy helping me acted like he was doing me a favor and not his job. 3 people tried to help me but I guess my account was tied to him, so they went to find him, and when he came, he had an attitude.
Quality care and service. Technicians go the extra mile to understand my concerns to also talk with me. Service Advisor MJ always hits the mark from the time he Welcomes and checks me in till the moment he escorts me to pick up my car.
My car buying experience was good overall. The sales and finance teams were friendly and helpful in getting everything that was needed to complete the sale.
Staff was courteous and understanding of my situation and were able to work with me to come to a mutual understanding and resolve my car issues.
Great place to take your car very fast and very efficient. Save you time and money
I took my van on to have them look at am issue that they had already fixed for me. The problem was still there. The mechanic had trouble replicating the problem. I drove with him and we were able to get somewhat of a replication. Then the Team leader also went out. A step further, the van was put on the lift. Once that was done it was clear that the problem was not mechanical, but related to a road construction issue. I like that they did not give up and at least gave me the reassurance that the problem ... Read More DealerRater - Sep 1, 2026
Great job excellent customer service from Michael and Neisha. Appreciated all the assistance from Brian as well in the loans department. Love the new look of the dealership as well.
Terrance was a excellent service representative. I strongly recommend using him he was very helpful in my experience
Service was very friendly and just as timely as they said it would be. Pleasant experience.
When I got there the advisor didn’t no what I came for , he tried to charge me for tires, and I get free tires . He didn’t try help servicing me. I drove all the way there to be there at 7am for no reason and had to leave terrible service !
The Service Department has team members with good communication and customer service. They want to help you solve your vehicle problems.
The car is worst than before. I am taking it back tomorrow. I thought Toyota fixed the problem in November 2035 after I paid to get fixed according to Today’s recommendation. I found out the did not fix it then and also today. I will go back tomorrow to see the manager with all my documents.
Mr Terry is the best person,and he has Nice customers service .the reason I come back to the place because of his customers service
I will never go back. They aren’t upfront with time or vehicle information. Don’t waste an entire day going there.
First of all our service rep Michelle was very kind knowledgeable and helpful especially considering all she had to deal with. A sensor was found unplugged which had caused us to sweat because of no AC since the last service. We were there a total of almost 5 hours without much explanation of what was going on. And when a problem was found, there was General lack of knowledge about our warranties and Powertrain. Michelle was helpful with this but overall we were not very happy and sitting in your lobby is unpleasant and uncomfortable considering how long we were there.
Group 1 Toyota Stone Mountain continue to meet my expectations of quality and timely service repairs. I have visited other Toyota repair shops and they are the best! Paul Williams, my Service Advisor, is excellent: great customer service, timely follow up; and very detailed. This is my go to for service repairs! Great job.
Received excellent service. Felt appreciated and welcomed. Appointment with no waiting. Top notch Advisor Tracy Terry was great. New car. He explained everything. Answered all my questions. Looking forward to next service check.
I had a great experience at Stone Mountain Toyota today! The service was excellent from start to finish. The staff was friendly, professional, and very helpful, and they made sure everything was taken care of smoothly. I really appreciate the great customer service and attention to detail.
worst of the worst and the worst service ever i revived will never be going again
Excellent service at this Toyota dealership with quality work and professional service advisors that care.
They greeting me as soon as I pulled up for my appointment. Even though I was late, I booked using the website but they didn’t realize I was using the oil change special coupon, which was advertised on the group. One Toyota website
excellent customer service, answered all my questions, advised about specials they have, fast service with car maintenance
Great place! The customer service is top notch. The service department is very thorough. I appreciate the time they take on my car
Everyone is super friendly. The experience of purchasing our car and our two service visits have all been excellent. I would recommend them to anyone!
The initial price is an estimate. The staff are agressive salespeople.
I took my car in for $1618 in recommended service. They are under new management, so the service rep I initially spoke with let me know there would be some price differences. No problem. The service rep I dealt with in person, quoted me $1019. I asked if that was for everything, and he said yes. Ok. Before I could get to my next destination, I received a text with the recommendations after inspection, which included the services I requested. The service rep called multiple times to get a response from ... Read More DealerRater - Aug 2, 2026
I needed an A/C system refresh and some mud guards installed and they were able to fit me in on a Saturday morning. Another toyota dealership told me I needed to pay for the diagnostic before anything is done, they were only available during the week from 8-1:45 and they were booked for the next 2-weeks. I was like I'm not going to be able to do that because I work. A warm thanks to Jason at Stone Mountain Toyota.
I had a very disappointing experience during my oil change service today.
I dropped my car off at 7:55 AM. An oil change should not take more than 30-45 minutes, but I didn't get a call until 9:35 AM - almost 1.5 hours later.
When your service advisor called me at 9:35 AM, he said the coolant needs to be replaced and it would cost an extra $130 and that I would be out in 20 minutes. I waited until 10:00 AM and when I followed up, he said "I saw your car, it will be out in 5 minutes."
After waiting another 15 minutes, I ... Read More DealerRater - Jul 31, 2026
I love coming to my dealership for service. Staff is always courteous ,friendly and helpful. As a disabled customer, I always feel seen and appreciated.
My experience with the customer service was disappointing. Upon arriving, no one acknowledged or greeted me, and I had to wait an extended period before anyone offered assistance. Throughout the process, communication was very poor. I had to make multiple phone calls just to receive updates, as there was little to no proactive communication from the staff. Overall, the lack of attentiveness and customer service made for a frustrating experience.
I want to thank the Toyota team in Stone Mountain for the excellent customer service I received. Greg Weasley was great, and the sales and parts team were amazing. They made my experience much less stressful and truly showed that they care about their customers. I appreciate their kindness, patience, and professionalism. Thank you again for making my day better. Sincerely, Michelle Price
Excellent service from the team! Getting my car serviced was a very fast and simple process
Service department is very professional easy to make an appointment. Kenon in service listened to what I needed and made it happen. Thanks !
Making the appointment was easy, dropping off was easy, the service work was done well. My only issue was the amount of time...oil change and tire rotation took 2 hours.
I've been coming to this dealership for over 5 years. My son, Alex, who owns a 2025 Corolla, absolutely loves the service he receives. Paul has been his service agent for the past 5 years. I have no complaints. Also, this dealership is less than 5 miles from my house. How convenient!!!! Keep up the good work. I love the fact that you respect your customers, also.
Stone Mountain Toyota has been taking care of our RAV4 for over a year now. We can walk in or schedule an appointment without any problems. If there is an issue concerning our car such as a recall or adjustment they will take care of that along with an oil change or any other maintenance required. That’s my kind of service and well worth it.
Excellent service and friendly staff! Well organized and good flow! Michelle did a nice job!
I went in to service with my tire light on regarding my 2 back tires, I asked for a tire check and also break check because I was gliding loosely towards a stop. Agent Michelle (I think that's her name), came back with get a rotation, and quoted me 2 new tires were needed, plus an alignment, plus air cabin filter ... I said okay to the tire rotation I'll schedule the other work. I left with no schedule, and my tire light on for the same 2 tires = I paid and no rotation happened!
Great service. Prompt. Courteous. Great staff. I take my Tundra and they take care of me & my ride
Very nice service, professional work, I changed my all 4 tires here and I got nice discount, really enjoy the experience, Vo and Wesley did a great job! Will visit again
Worst Service Ever! Scheduled an 11am appointment for an oil change and sent my son to take the car. 2 hours later, no car, no update. I was busy working, so my wife had to call and talk to a mgr because they couldn’t explain to my son the status of the oil change. My son had an appointment, so my wife had to go swap with him waiting at the dealership. 3 hrs and 15 min to get the oil change when we had an appointment. This was a new ownership/mgmt group with all new service department. They tried to ... Read More DealerRater - Jul 11, 2026
Last time I was here was in 2024 and then again today. I will not be back. They told me my appointment meant nothing. I waited over 3 hours for an oil change and tire rotation after I thought my appointment would mean something. I was told to get back in my car when I first arrived even with my so called appointment then had the nerve to ask "why didn't you just say you an appointment?" The nerve! They tried to sell me tires that they didn't even have. My customer service rep, Gregory, was a joy ... Read More DealerRater - Jul 7, 2026
Service rep (Greg) was great! He was warm and professional and and he made sure I was happy!
I have been a customer since 1997. I have received great customer service everything I go there. 3 cars later, I still trust them I needed two parts today which have to be ordered next week but that is ok. I know I can count on them.
Services techs are great and they keep you informed of what is wrong with your vehicle and how long it may take
I recently purchased a used 2017 Subaru Forester and wanted to share my experience so others can make a more informed decision.
To start on a positive note, I did appreciate the way the initial sales process was handled. The salesperson allowed me to do most of the negotiation over text and email, which gave me time to review and think through the deal at my own pace without pressure. That was easily the most comfortable and beneficial part of the entire experience.
However, once the process moved into financing, my experience changed significantly.
My wife and I were among the ... Read More DealerRater - May 14, 2026
Good customer service Communicated step by step process. Explain the process and availability of parts needed
Everybody is super nice at this place I recommend a lot thanks for helping me get my vehicle.
Chris Ferguson was fabulous. We did not plan on being at the dealership all day, but Chris made it so easy. No one looks forward to buying a car but I know that with Chris they wouldn’t mind one bit. Everyone at Stone Mountain Toyota treated us great and really knows how to operate. They are definitely a dealership I would work with again. Great place to do business.
Great place to buy a car Not to mention it’s a Toyota. Salesmen was fantastic.
Ned and Trey made purchasing a car fun ! They worked with us to purchase the car I wanted!
My sales guy was Jab and he was great. The issue I had was that when I got the vehicle the following morning I noticed the vehicle was not detailed upon purchasing it was like it was only ran on a automatic car wash and noticed the tint bubbling but the worst part of all this was that I purchased a certified vehicle and the service maintenance light came on 3 days later. Sounds like vehicle never actually went to the service department for a proper service/inspection like it was stated on the initial purchased price fees. After calling and ... Read More DealerRater - Dec 13, 2025
Gregory was very professional and knowledgeable. And provided me updated information about the last service and about warranty and possibly if any discount that were available.
