Customer Testimonials

Excellent service and friendly staff! Well organized and good flow! Michelle did a nice job!

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I went in to service with my tire light on regarding my 2 back tires, I asked for a tire check and also break check because I was gliding loosely towards a stop. Agent Michelle (I think that's her name), came back with get a rotation, and quoted me 2 new tires were needed, plus an alignment, plus air cabin filter ... I said okay to the tire rotation I'll schedule the other work. I left with no schedule, and my tire light on for the same 2 tires = I paid and no rotation happened!

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Great service. Prompt. Courteous. Great staff. I take my Tundra and they take care of me & my ride

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Very nice service, professional work, I changed my all 4 tires here and I got nice discount, really enjoy the experience, Vo and Wesley did a great job! Will visit again

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Worst Service Ever! Scheduled an 11am appointment for an oil change and sent my son to take the car. 2 hours later, no car, no update. I was busy working, so my wife had to call and talk to a mgr because they couldn’t explain to my son the status of the oil change. My son had an appointment, so my wife had to go swap with him waiting at the dealership. 3 hrs and 15 min to get the oil change when we had an appointment. This was a new ownership/mgmt group with all new service department. They tried to ... Read More

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DealerRater - Jul 11, 2026

Worst Service Ever! Scheduled an 11am appointment for an oil change and sent my son to take the car. 2 hours later, no car, no update. I was busy working, so my wife had to call and talk to a mgr because they couldn’t explain to my son the status of the oil change. My son had an appointment, so my wife had to go swap with him waiting at the dealership. 3 hrs and 15 min to get the oil change when we had an appointment. This was a new ownership/mgmt group with all new service department. They tried to blame it on a new system, but they never took the car back for oil change until my wife talked to a mgr, and they never provided a status update. English as a second language also made the communication bad. We will not go back. They have lost a customer with multiple Toyota’s to service.

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Last time I was here was in 2024 and then again today. I will not be back. They told me my appointment meant nothing. I waited over 3 hours for an oil change and tire rotation after I thought my appointment would mean something. I was told to get back in my car when I first arrived even with my so called appointment then had the nerve to ask "why didn't you just say you an appointment?" The nerve! They tried to sell me tires that they didn't even have. My customer service rep, Gregory, was a joy ... Read More

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DealerRater - Jul 7, 2026

Last time I was here was in 2024 and then again today. I will not be back. They told me my appointment meant nothing. I waited over 3 hours for an oil change and tire rotation after I thought my appointment would mean something. I was told to get back in my car when I first arrived even with my so called appointment then had the nerve to ask "why didn't you just say you an appointment?" The nerve! They tried to sell me tires that they didn't even have. My customer service rep, Gregory, was a joy though. AND THEN my tire pressure light went off before I even got home. So they're so busy trying to up sell me they didn't even complete their due diligence with what I paid for.

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Service rep (Greg) was great! He was warm and professional and and he made sure I was happy!

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I have been a customer since 1997. I have received great customer service everything I go there. 3 cars later, I still trust them I needed two parts today which have to be ordered next week but that is ok. I know I can count on them.

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Services techs are great and they keep you informed of what is wrong with your vehicle and how long it may take

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I recently purchased a used 2017 Subaru Forester and wanted to share my experience so others can make a more informed decision. To start on a positive note, I did appreciate the way the initial sales process was handled. The salesperson allowed me to do most of the negotiation over text and email, which gave me time to review and think through the deal at my own pace without pressure. That was easily the most comfortable and beneficial part of the entire experience. However, once the process moved into financing, my experience changed significantly. My wife and I were among the ... Read More

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DealerRater - May 14, 2026

I recently purchased a used 2017 Subaru Forester and wanted to share my experience so others can make a more informed decision. To start on a positive note, I did appreciate the way the initial sales process was handled. The salesperson allowed me to do most of the negotiation over text and email, which gave me time to review and think through the deal at my own pace without pressure. That was easily the most comfortable and beneficial part of the entire experience. However, once the process moved into financing, my experience changed significantly. My wife and I were among the last customers at the dealership that evening while staff were beginning to close out. During the financing process, we were presented with documents to sign both physically and digitally, but there was very little time spent reviewing a clear breakdown of how the final price was structured or how additional products were affecting the total cost. We were given a total amount, but not walked through how items like GAP coverage and the service contract were being applied to the financing. The digital signing process also felt rushed, with limited opportunity to carefully review documents before signing. It wasn’t until after leaving the dealership and reviewing the paperwork that we realized the total cost had increased well beyond what was originally discussed. I had negotiated to stay around $15,500 out the door, but the final amount ended up being over $18,000 once everything was included. I understand that I share responsibility for reviewing documents before signing, but I do feel that more time and transparency should have been provided—especially when optional products significantly impact the final cost. Additionally, after the sale, communication became very difficult. What could have been resolved with a simple explanation—such as how to handle warranty concerns directly through the provider—was not clearly communicated. This led to unnecessary frustration and additional time spent trying to figure out next steps on my own. After reviewing everything, I chose to cancel the GAP and service contract products and handle future repairs independently. That process was completed through the warranty provider. While I appreciated the flexibility and professionalism during the initial negotiation phase, the financing process and lack of follow-up communication left me with a negative overall impression. Because of this, I would not return for future business. My advice to others is to take your time during financing, request a full breakdown of all charges, and make sure you fully understand how optional products affect your total cost before signing anything. Overall, this has been a learning experience, and I hope sharing it helps others approach their purchase more informed and prepared.

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Good customer service Communicated step by step process. Explain the process and availability of parts needed

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Everybody is super nice at this place I recommend a lot thanks for helping me get my vehicle.

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Chris Ferguson was fabulous. We did not plan on being at the dealership all day, but Chris made it so easy. No one looks forward to buying a car but I know that with Chris they wouldn’t mind one bit. Everyone at Stone Mountain Toyota treated us great and really knows how to operate. They are definitely a dealership I would work with again. Great place to do business.

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Great place to buy a car Not to mention it’s a Toyota. Salesmen was fantastic.

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Ned and Trey made purchasing a car fun ! They worked with us to purchase the car I wanted!

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My sales guy was Jab and he was great. The issue I had was that when I got the vehicle the following morning I noticed the vehicle was not detailed upon purchasing it was like it was only ran on a automatic car wash and noticed the tint bubbling but the worst part of all this was that I purchased a certified vehicle and the service maintenance light came on 3 days later. Sounds like vehicle never actually went to the service department for a proper service/inspection like it was stated on the initial purchased price fees. After calling and ... Read More

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DealerRater - Dec 13, 2025

My sales guy was Jab and he was great. The issue I had was that when I got the vehicle the following morning I noticed the vehicle was not detailed upon purchasing it was like it was only ran on a automatic car wash and noticed the tint bubbling but the worst part of all this was that I purchased a certified vehicle and the service maintenance light came on 3 days later. Sounds like vehicle never actually went to the service department for a proper service/inspection like it was stated on the initial purchased price fees. After calling and texting for multiple days no one texting me back or called.

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Gregory was very professional and knowledgeable. And provided me updated information about the last service and about warranty and possibly if any discount that were available.

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Dealership falsely advertised and sold my vehicle as a Toyota Gold Certified Pre-Owned Vehicle and is now denying the certification and refusing to honor the included Toyota warranty. Despite Toyota corporate confirming that the dealership falsely advertised the car and advising them to resolve the issue, the dealership has failed to respond to me after more than 40 calls and multiple messages.

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Stone mountain toyota provided a great experience after a recent car purchase. The salesperson, miller tlow, was very helpful and knowledgeable. All questions were answered, and the process was smooth and stress-free. The salesperson took the time to understand needs and find the right car without any pressure. The financing process was also efficient. Overall, toyota stone kountain is highly recommended for anyone looking to buy a car!"

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🚨Out of all the car dealerships I've been to when searching for a vehicle this was by far the worst experience I've ever encountered. The sale consultants (particularly Greg and Chris) are like sales vultures. And their Manager (can't remember his name) is no better. They TRIED to put me in a vehicle that I absolutely did not want and used the assumptive sale to add services I did not request. I gave them 1 star ONLY because the finance Manager had to step in and give me my money back. If you have credit challenges, don't ... Read More

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DealerRater - Jun 1, 2025

🚨Out of all the car dealerships I've been to when searching for a vehicle this was by far the worst experience I've ever encountered. The sale consultants (particularly Greg and Chris) are like sales vultures. And their Manager (can't remember his name) is no better. They TRIED to put me in a vehicle that I absolutely did not want and used the assumptive sale to add services I did not request. I gave them 1 star ONLY because the finance Manager had to step in and give me my money back. If you have credit challenges, don't go see them. They'll pick any ole vehicle to put you in just to get it off their lot whether you're happy or not and make it seem like you don't have any other options. DO BETTER!!!! I hope this review reaches Steven Crane and Steven Williams reads this 😡🤬

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Both the sales rep - Cherrel Williams-Harrison - and the financial manager - Mark McFarlane - worked with such tenacity and diligence to get the car I wanted at such a great rate. These two went above and beyond just for me. Cherrel did a marvelous job explaining all the details of the interior and exterior of the car. She was efficient with answering all my questions and even touching on questions previous buyers tend to have. Mark is a persistent and dedicated FM. He worked hard to get me a rate that not only would seem impossible to get ... Read More

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DealerRater - May 28, 2025

Both the sales rep - Cherrel Williams-Harrison - and the financial manager - Mark McFarlane - worked with such tenacity and diligence to get the car I wanted at such a great rate. These two went above and beyond just for me. Cherrel did a marvelous job explaining all the details of the interior and exterior of the car. She was efficient with answering all my questions and even touching on questions previous buyers tend to have. Mark is a persistent and dedicated FM. He worked hard to get me a rate that not only would seem impossible to get with my credit history, but it was also perfect for my budget. He didn’t quit during the approval process, but rather jumped through countless hoops just to help me out. These two were absolutely amazing and made this first time buyer experience one that solidified for me that for my next car, I will go back and see them specifically.

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I went to get an "Internet Car" and was very happy with the experience provided by Jessie Johnson at the front desk and our sales person Brandon !

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Professionalism, excellent, good communication, they know what they are doing, aimply the beat, no competition

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Dealer ship is a rip off. They will sell you a car that's posted for 25k for 29k once you get in. Won't answer their phone very very ride. I wouldn't buy another car from them ever again!! Sales manger is very very poor customer service. I hate I never came to this dealer shop on top of that I drove 7 half hours here for a car that's been wrecked with frame damage and NO THEY DIDNT TELL ME. I HAVE HAD THE CAR 11 days and it's making noise took it to dealership they say ... Read More

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DealerRater - Apr 19, 2025

Dealer ship is a rip off. They will sell you a car that's posted for 25k for 29k once you get in. Won't answer their phone very very ride. I wouldn't buy another car from them ever again!! Sales manger is very very poor customer service. I hate I never came to this dealer shop on top of that I drove 7 half hours here for a car that's been wrecked with frame damage and NO THEY DIDNT TELL ME. I HAVE HAD THE CAR 11 days and it's making noise took it to dealership they say it has frame damage !!! Not happy at alll such a suckiesh dealer ship. Don't recommend at all!!!! Can’t get no one to contact me back about the deal and when the sales manger called back he was extremely rude told me the dead was done. I asked him how can you chage me all that money over and get over like that. I haven’t signed all the papers and they won’t give me my money. DO NOT BUY FROM THEM !!

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The sales team could have been more professional but overall I was able to get a good deal for my purchase

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I’m reaching out to bring attention to the frustrating and troubling experience I had with Stone Mountain Toyota, hoping that sharing my story will help others avoid falling victim to similar practices. My ordeal started in October when I made my first purchase at Stone Mountain Toyota. Despite the bank denying my initial financing at a 17% APR rate, I was essentially forced into accepting a 13% APR on my loan, which was a deal I wasn’t comfortable with, but felt I had no choice because Malvin told me “if you don’t sign this new contract I’m going ... Read More

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DealerRater - Mar 4, 2025

I’m reaching out to bring attention to the frustrating and troubling experience I had with Stone Mountain Toyota, hoping that sharing my story will help others avoid falling victim to similar practices. My ordeal started in October when I made my first purchase at Stone Mountain Toyota. Despite the bank denying my initial financing at a 17% APR rate, I was essentially forced into accepting a 13% APR on my loan, which was a deal I wasn’t comfortable with, but felt I had no choice because Malvin told me “if you don’t sign this new contract I’m going to force the 17% contract through”. Fast forward to February 28, when I returned to the dealership for an oil change on my 2024 Toyota Corolla. I was pressured into trading my car for another one—promised that the new vehicle was almost identical to my current one, only with different seats, model, and color. Things quickly escalated from there. I was not allowed to test-drive the new car on the road because they assured me I "would just love it." I was told to park my current car next to the new one and remove my belongings. However, after purchasing the car, I realized it lacked certain features I had specifically wanted. I was never informed about the higher price of the new vehicle until after the deal had been closed. In a panic, I emailed the dealership and called within 30 minutes to request a return, but I received no response. When I later visited the dealership in person with my aunt, mom, and sister, we spoke to a sales associate named Malvin. Rather than offering any resolution, Malvin insulted me by saying, “If you're still insuring that old car, you're stupid, because you're not getting it back.” After this, I asked to speak with the higher manager, but he refused to come in, leaving Malvin to handle the situation. The sales associate admitted that the issue was caused by a lack of communication and said she should have shown me the car more thoroughly, but her manager still refused to accept responsibility and take the car back. Following that, I filed a complaint with Toyota’s corporate office. Unfortunately, because the dealership is privately owned, they claimed they couldn’t do much to intervene. I was told I’d receive a call back within one business day, but as of today—three days later—no one has reached out. When I called corporate again, Malvin lied, saying it had been over a week since my complaint, which was not true; my car was purchased on 02/28, and today is only 03/04. This is a clear case of fraud and unethical behavior, and I believe it’s important for others to be aware of the practices at Stone Mountain Toyota. I’m hoping that this story gets the attention it deserves, so that no one else is subjected to this level of disrespect and dishonesty. Please help bring attention to this issue so that proper action can be taken against Stone Mountain Toyota for their behavior.

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I was able to catch Kevin Taylor the service manager in a lie. The Grand Highlander that was sold to be by this dealership was advertised as a 17.9 gal tank it will not take no more than 14gal. I took in for a test. Kevin filled up the car after a 2 hour wait and gave it back & lied and said it took 16.8 gal. The catch was at 14gal & the supposedly 16.8 gal he stated the car still on her 275mi per tank. Little do he know I have been tracking the mile per full tank for 6months. Exactly how ... Read More

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DealerRater - Jan 17, 2025

I was able to catch Kevin Taylor the service manager in a lie. The Grand Highlander that was sold to be by this dealership was advertised as a 17.9 gal tank it will not take no more than 14gal. I took in for a test. Kevin filled up the car after a 2 hour wait and gave it back & lied and said it took 16.8 gal. The catch was at 14gal & the supposedly 16.8 gal he stated the car still on her 275mi per tank. Little do he know I have been tracking the mile per full tank for 6months. Exactly how I knew he was lying. He also have me back my car smelling like GAS. Toyota cars used to best pre pandemic. Post pandemic the quality is trash and their employees has no INTEGRITY.

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Had an O2 sensor replaced at a local mechanic. Had issues immediately. Decided to take the truck to Toyota and have them look. They had it for 3 weeks. Also was having them do the front brakes as well, since I ended up in the ER while they had my truck, and can’t do them myself now. Over $800 later and finally got my truck back. Still runs so poorly I can’t drive it beyond to and from work (10 mile drive). Oh, and NO BRAKES! Paid for new brakes, but they didn’t bother. When the truck was dropped off, ... Read More

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DealerRater - Sep 25, 2024

Had an O2 sensor replaced at a local mechanic. Had issues immediately. Decided to take the truck to Toyota and have them look. They had it for 3 weeks. Also was having them do the front brakes as well, since I ended up in the ER while they had my truck, and can’t do them myself now. Over $800 later and finally got my truck back. Still runs so poorly I can’t drive it beyond to and from work (10 mile drive). Oh, and NO BRAKES! Paid for new brakes, but they didn’t bother. When the truck was dropped off, my wife had been in the sales area discussing buying her new car with a sales guy. Shes changed her mind after this experience. Beyond abysmal. Family has bought Toyotas for 70 years. Incredibly disappointing experience. Still have to find a place to get my truck fixed.

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Excellent Dealership to buy to service and to do business no problem at all. Service is good.

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Was told there was going to be a second key to the vehicle I purchased and then after contracting told there wasn’t a second key. Resolution was forty bucks in gas poor business

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Service was timely and complete. Will be happy to bring vehicle back for future needs

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The service representative was courteous and professional. She kept my wife up to date while the car was being serviced.

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Go to this dealership for your next car and ask for Will Berry! I can’t say enough positive things about him. In a world of shady car salesman where rarely, if ever feel safe, Will was transparent and worked overtime to find us the perfect car. He cleared up the confusion of the car buying process and put us in a car we are proud to drive and will last us a long time. Thank you so much, Will! Side note: the finance guy, James Ruffin is also incredibly helpful AND hilarious. Wonderful people at this dealership, for sure.

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Called and had an immediate appointment. Problem was fixed in an hour. The service writer was very friendly.

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Alert to customers. Before you pay for a service repair, please get a second opinion. Last week I brought my car for an AC diagnostic and the advisor told me that I needed to replace the AC compressor with parts Conex. The estimate was about $3000 included labor. I paid the diagnostic fee $199. I took my car to independent mechanic and the problem was quite simple. It was just the radiator fan relay that needed to be replaced. I bought the part and fixed my car AC just for $26. Some of these people are just scammer. You bring the car for ... Read More

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DealerRater - Jul 24, 2024

Alert to customers. Before you pay for a service repair, please get a second opinion. Last week I brought my car for an AC diagnostic and the advisor told me that I needed to replace the AC compressor with parts Conex. The estimate was about $3000 included labor. I paid the diagnostic fee $199. I took my car to independent mechanic and the problem was quite simple. It was just the radiator fan relay that needed to be replaced. I bought the part and fixed my car AC just for $26. Some of these people are just scammer. You bring the car for one problem and they add multiple problems just to make money. Be careful!

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Associate, didn’t explain anything at the end just pointed to the signature line very rudely. Couldn’t explain the 10k inspection either, just repeated what I said. Rude customer service.

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The service advisor Kevin Taylor was very friendly and really helped and made sure the service was done.

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Terrie is great. She is really helpful to help us find the right car. Thanks.

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Toyota Dealership, I am writing to express my disappointment regarding the recent service experience I encountered at Stone Mountain Toyota. On April 3, I brought my vehicle to your dealership primarily due to the persistent illumination of the ABS Malfunction light. As a loyal customer, I had expected to receive quality service and ensure customer satisfaction. Upon arrival, I was informed by the service clerk that my vehicle would undergo diagnostic testing to identify the issue. Following the diagnosis, I consented to the necessary repairs based on the information provided to me by the service clerk regarding both the issue and ... Read More

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DealerRater - Apr 20, 2024

Toyota Dealership, I am writing to express my disappointment regarding the recent service experience I encountered at Stone Mountain Toyota. On April 3, I brought my vehicle to your dealership primarily due to the persistent illumination of the ABS Malfunction light. As a loyal customer, I had expected to receive quality service and ensure customer satisfaction. Upon arrival, I was informed by the service clerk that my vehicle would undergo diagnostic testing to identify the issue. Following the diagnosis, I consented to the necessary repairs based on the information provided to me by the service clerk regarding both the issue and the associated cost. Subsequently, on April 9, 2004, I collected my vehicle after making a payment of $1,474.22 to Toyota. However, within a short span of approximately 15 minutes, the dashboard sensor lights reappeared, prompting me to return to the dealership immediately. Upon my return, I expressed my surprise and dissatisfaction to the service manager, emphasizing my expectation for a thorough and effective resolution given the considerable sum I had just invested. However, to my dismay, I was informed of an additional issue necessitating further repairs, with an estimated cost of $1,238.72. This sudden revelation left me and my husband bewildered, as we questioned why the additional issue had not been detected during the initial diagnostic assessment. We felt a sense of unease regarding the transparency and integrity of the service provided. The service manager suggested that I purchase additional parts which would have cost me $800.00 and that the dealership would forgo the $400.00 labor fee. Despite the service manager's assurance and suggestion to purchase additional parts, we opted to seek a second opinion from a professional technician. This decision proved instrumental, as the technician not only offered a more personalized and empathetic approach but also identified a more cost-effective solution, resolving the issue for a total of $306.00, including parts and labor. As a result, I am relieved to report that my vehicle is now free from error messages, and significant savings of up to $900.00 were achieved through the expertise and diligence of the alternative technician. While I have previously enjoyed satisfactory experiences with Stone Mountain Toyota, I cannot overlook the disappointment and frustration stemming from this recent service encounter. As a valued customer, I urge you to review your service protocols and uphold the standards of transparency, accountability, and customer-centricity that are integral to maintaining trust and loyalty. I trust that my concerns will be taken seriously and addressed promptly to ensure the continued satisfaction and confidence of customers in the services provided by Stone Mountain Toyota. Thank you for your attention to this matter. Sincerely, Toyota Stone Mountain Customer

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Excellent service by Kevin, got me in late evening and got done in timely manner, also he help me to future service need in my van , and gave me right info to follow, awesome love his Custmore care ,❤️🙏🏽

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Prompt, courteous, professional. Comfortable waiting area with Guest wifi, coffee, vending machines. Easy to get to.

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Marquise is truly a professional! 🤓 He is very knowledgeable, & always keeps me informed on what's going on with my vehicle! Thank you for the WONDERFUL customer service you continue to give! You're the reason why I love Toyota! ❤️ Thank you! 😊

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For the years I had been taken my car to Toyota and they are best

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The best service dealer and i liked how they save my time and it was good

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Checkin was smooth, service agent was grate. Mechanics need improvement uneven amounts of PSI were placed in the 2 new front tires I put on today. One tire had 35 psi and the other had 50 psi 😳

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Tech agent wasn’t friendly after I refused the up sale of tires and services.

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I am not happy with my service today he charged me more I do not have any trust Stone Mountain Toyota I been taken my car last 8 years. I am going to take my business Atlanta Toyota bye bye Stone Mountain Toyota, I went to have 4 wheel alignment it was showing online on special 74.99 and the service advisor want to charge me 99.99 and showed him he get upset today is my last day going to him. no good customer service.

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Excellent service really I appreciate with getting good service.Tawanna u so kind. Hope not only me all customers air appreciated with ur deal

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William was very professional when he my vehicle in service, very understanding and a good listener to the problem I was having with my vehicle.

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Excellent service. Very reasonable pricing. Complete engine maintenance on a 2013 Highlander. The representative that helped me was extremely courteous and very efficient. He went over the voucher in detail and explained each service. I was very happy and will bring my car back for sure.

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Won’t buy from this dealership again. They didn’t honor their internet price. Had to spent extra time talking to them to get the internet price they listed.

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I have always had amazing customer service experience at Stone Mountain Toyota especially with Mr Jason number Desk #7 I appreciated him for assisting me to keep my Truck in great shape

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Went to check my 2014 Toyota Camry since I had an engine light came on. They said it’s a transmission failure and have to pay 6,400$😫 to get it fixed. Was disappointed and helpless they didn’t even seem scared to say that amount just like that 😂. I declined the amount to get it fixed, but still paid 226$ for them to just see and tell me what the car’s issue was even if I knew what it was lol. Anyway, the most obvious reason I went there is cause some dealers told me the car had a transmission recall and ... Read More

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DealerRater - Dec 8, 2023

Went to check my 2014 Toyota Camry since I had an engine light came on. They said it’s a transmission failure and have to pay 6,400$😫 to get it fixed. Was disappointed and helpless they didn’t even seem scared to say that amount just like that 😂. I declined the amount to get it fixed, but still paid 226$ for them to just see and tell me what the car’s issue was even if I knew what it was lol. Anyway, the most obvious reason I went there is cause some dealers told me the car had a transmission recall and I could get free of charge services but I’ve told by Toyota dealer it didn’t have that issue and ended up getting the above amount to just for fixing the issue.

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Marcus is great! He always takes care of me and my car. Excellent service always!

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Bad experience longer waited time no explanation attached all bad experience they don't know

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Pricey but then that's life. Very pleasant and detailed staff took care of my vehicle and quickly I was back on the road.

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Kevin Taylor Service Dept. & the service dept. did a great job. Would highly recommend!!! Great experience with this dealership.

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Jrae Duncan has great customer service and very friendly. My car was ready when promised.

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I'm very displeased with my service today (8/11/23). Came in for routine maintenance, tire rotation. I was informed I needed new tires after hearing the prices I opted to purchase elsewhere. I asked for my windshield wipers to be replaced. I was there over an hour and when I returned to my car the maintenance signal was still present and my tire needed air (so the tire rotationwas not done, tires were in the same position). So because I declined to purchase tires from Stone Mountain Toyota, the decision was made by Marquise Johnson (MJ) not to perform the services ... Read More

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DealerRater - Aug 11, 2023

I'm very displeased with my service today (8/11/23). Came in for routine maintenance, tire rotation. I was informed I needed new tires after hearing the prices I opted to purchase elsewhere. I asked for my windshield wipers to be replaced. I was there over an hour and when I returned to my car the maintenance signal was still present and my tire needed air (so the tire rotationwas not done, tires were in the same position). So because I declined to purchase tires from Stone Mountain Toyota, the decision was made by Marquise Johnson (MJ) not to perform the services I came in for and which are covered by warranty. It's unacceptable and lacks integrity.

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Worst customer service, Make sure to get everything in writing before you put your car for repairs

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I was very disappointing of how long I had to wait wait to get a tire rotation and when I did get my car back, the guy that worked on it was very rude because I had to go to the manager and I asked him to just bring me back my car and I will come by when I'm off it took him a hour and 30 minutes to do a rotation of my tires..

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Friendly customer service representatives that got me what I needed and handled my problem for me with ease

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Stone Mountain Toyota is reliable and has a convenient location. Workers are also professional in taking care of clients. I recommend this dealership to everyone

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The service department at this dealership is horrible and a waste of time and money

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They are slimy, dishonest and are happy to try and scam Toyota owners. They won’t tell you or post their hourly rate until you have spent $179 to diagnose a problem that was already posted on the warning system. Once the problem was discovered I called the dealership where I purchased my vehicle and they offered to do the service for half the price. I guess the fact that I am in the market for a new sequoia matters to them. I will never step foot in those dealership or service dept again. Attn females this place thinks you are ... Read More

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DealerRater - Jul 19, 2023

They are slimy, dishonest and are happy to try and scam Toyota owners. They won’t tell you or post their hourly rate until you have spent $179 to diagnose a problem that was already posted on the warning system. Once the problem was discovered I called the dealership where I purchased my vehicle and they offered to do the service for half the price. I guess the fact that I am in the market for a new sequoia matters to them. I will never step foot in those dealership or service dept again. Attn females this place thinks you are stupid and will try and rip you off and make up problems that don’t exist with your vehicles. It doesn’t get much more pathetic then that. Please let Rupert know he should go work for another dealership I will not purchase from him or this dealership ever. And to Mark and Kevin in service. I truly hope no one ever treats your wife mother or children the way I was treated.

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On two separate occasions, I've experienced problems after taking my car for service at Stone Mountain Toyota. On the 1st occasion, when they were at the old address, someone stole my car charger out of the glove compartment in my vehicle, after my vehicle was moved from the waiting area to the service area. Whoever the thief was, went in the glove compartment, then into the "Quick Charge Kit" which came with the vehicle, and stole the "6ft lightning cable". At the time, the dealership also had a big sign up which said that they ... Read More

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DealerRater - Jul 16, 2023

On two separate occasions, I've experienced problems after taking my car for service at Stone Mountain Toyota. On the 1st occasion, when they were at the old address, someone stole my car charger out of the glove compartment in my vehicle, after my vehicle was moved from the waiting area to the service area. Whoever the thief was, went in the glove compartment, then into the "Quick Charge Kit" which came with the vehicle, and stole the "6ft lightning cable". At the time, the dealership also had a big sign up which said that they are not responsible if your items get stolen. I then reached out to Toyota.com, and they were gracious enough to send me a replacement. Fast forward to July 3, 2023. I went back for another service appointment. My 2016 Toyota Corolla vehicle had approximately 28,000 miles. The service technician told me that my "steering fluid and coolant levels were low", and that "Toyota recommends a coolant flush". Ok, I finally agreed to get the recommended services. The next week on July 14, 2023, I opened my car trunk, and noticed a strange piece in the trunk, but couldn't at first tell what it was. Then I looked up and noticed some wires exposed under the trunk lid. I've never seen that before and stood there trying to understand what I was looking at. Then I noticed the other side of the trunk lid had the same piece, but it was attached. It was then that I realized that the piece that I was looking at, had been removed by someone. It could not have fallen out, because you have to exert force to remove it. So, I went back to the service department July 15, 2023, and told them about the matter, and was referred to the Parts dept. Brandon came outside and looked at the issue, and determined that someone did remove it, and that someone had also placed the cable wires back incorrectly. He also said that those wires are for the "brake lights". Brandon then placed the cable wires back in correctly and snapped the piece back in place. He also noticed that the left piece was loose. Whoever had removed the covering over the cable wires, had damaged the cover on the left side of the trunk lid. I thought that when they did the "14 points inspection" that maybe that was the reason they needed to go in the trunk. However, I was told that they do not need to go into the car's trunk to perform the services they did on my vehicle on July 3rd. So, what happened in my trunk?? I'm the only one who drives my vehicle! Neither have I had any other service done to my vehicle since then, as was suggested by the manager on duty July 15th. Anyway, the manager on duty said he has "ordered a replacement cover for the left brake light cable wires, and it will be here Monday July 17th". WHY did someone go in my vehicle's trunk and mess with the "brake lights cable wires"? Did they mistake my vehicle for another customer's vehicle who needed brake lights service?? Was the technician upset that I declined the coolant flush at first, and then changed my mind AFTER they had already taken my vehicle back to the waiting area? I hope that nothing else was damaged in my vehicle! I've had my vehicle since 2016 and have been to other Toyota dealerships, and I've never had any issues with my vehicle after they service it. I don't know what's going on at Stone Mountain Toyota. The only thing that happened at another Toyota dealership service center was in 2021, in Newburgh, NY, and the attendant/cashier lied and said that my 2016 vehicle with 15,000 miles needed to have "struts" replaced. I declined the service, and of course took my vehicle for a 2nd opinion somewhere else. Plus, I also researched it online and called Toyota for guidance. Toyota said NO I did NOT need "struts replaced", and my research online confirmed it too. It's now 2023, and no other dealership has recommended that the "struts" be replaced. I hope that this matter will be resolved soon, and that nothing else has been damaged in my vehicle!

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This dealership is the way to go!! They are so patient and kindhearted. The salesman Dave was EXTREMELY helpful to get me in the car I’ve been waiting for! I would recommend this dealership to ANYONE looking for a great experience! I would OVERLY rate Dave as a salesman because he is totally awesome in what he does! Thank you Stone Mountain Toyota for providing me with my new Camry! I love her!!

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Excellent service provided by staff. Marquez customer serv represent, drivers and female supervisor =, aneshia of sales were standouts. Extremely satisfied with person with whom I interacted. Who expressed true concerns that my needs were met during this process.

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Service provided was excellent and timely. Everyone was professional and helpful. Was very satisfied with interaction with staff

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The best love Stone Mountain toyota that always makes me happy with great people and great service

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Good service..clean...professional staff...(bill too high) Lol!! Will continue to use this dealership for sevice.

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Appreciate the excellent service. Beautiful dealership and a very comfortable waiting area! Jason was very courteous and pleasant to deal with.

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Everything was great! The people there truly listened and helped me in whichever way possible! Terry was amazing and was super friendly and helpful in answering questions!

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Great experience! I was kept updated on my car. I truly had a great experience at this dealership.

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Paul were excellent great customer service friendly thank you Toyota Stone Mountain He’s very knowledgeable

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It does provide the service I request and my car needs. It is a good dealership

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Very helpful friendly service was fast explain everything was very satisfied with the service today

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Excellent service. Did exactly what they said they would do in the time in which they said they would. Marcellus is the King!

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The service at stone mountain Toyota is very excellent. I have been a customer for fifteen years, and I haven't had a problem thus far. Thanks stone mountain Toyota.

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Possibly the worst experience of my life. The sales person and I did great together until his manager sat down and lied five times.

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When I got there I was just pulling up a deal helps me to get my car service, great service and a great deal looking for next time off services

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I scheduled an appointment for an oil change and tire rotation. It took over two hours to complete. They need to stop scheduling appointments every 25 minutes if they cannot do a simple oil change and rotation in 30 minutes or less. All I believe they were interested in was to up sell my service. Very pot communication during the overly long wait!

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Bate and switch, don't walk, but RUN from this dealership!!! Drove an hour and a half to see a car listed on line, talked to the sales person on the way who assured me the car was there. Got there that sales person passed me off to someone else, who said let me get the keys and I'll pull it up Front for a test drive. The salesman came back and said, We just sold that car, would you like to see something else? Big time Bate and Switch!!!

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Doing good service and recommend what needs to be done also thanks for your service

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Kevin Taylor is definitely a person focused on customer satisfaction. He is a very good person.

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I was in and out and they cleaned my car M J was great the best.

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In and out within an hour at the most. The Mr. Alternate Brown was the best, very friendly, and knowledgeable.

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The customer service was great. They asked me what I needed and they took care of me, I was in and out.

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Considering the day I had with another "dealership", the customer service here was terrific!! I needed to get a vehicle as soon as possible and they came through for me! Miss Beverly was very knowledgeable and got me into a vehicle that night!! They found a finance company that worked with me. I drove my new to me vehicle home that night! THANK YOU AGAIN Stone Mountain Toyota! I WILL refer friends to you

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They have the best customer service thanks alot ⭐️⭐️⭐️⭐️⭐️👍overall the best I have had great experience

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Very bad customer service, Her attitude was unprofessional. Her name is Alycia Turner Nicks. I am not going to visit again to this location because of her service.

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Very concern about customer satisfaction Very friendly group. Advisor has knowledge about what my vehicle needs.

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This is a excellent dealership to work with. The service representative was very good at their job and I felt confident that they had my satisfaction in mind. I would highly recommend any and All of my friends and associates to do business with them.

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Kevin who is over the repair writers is absolutely the BEST. He was so polite, considerate, and knowledgeable. I just knew I was going to feel like an idiot and taken advantage of but it was just the opposite. Kevin spoke in plain English and kept me updated on the entire process. I live in Columbia, SC but purchased my Toyota in Stone Mountain and I'll purchase my next Toyota from Stone Mountain because of Keven and the gentleman who is over the repair area. Thank you for hiring such positive people!!!

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Fraudulent ,and a rip off by the saleman, will never trust this place because of a rip off, really hurt by dealing with this place any more, i wiil show other hoe i was riped off

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James Harper and Mark McFarlane are the GOATS of car sales!! I got exactly what I wanted at a great price. They made it happen for me and can make it happen for you too!

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It took 2hrs just to change my wiper blades and to rotate my tires and did not change my oil

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Wow. I've been reading some of the other reviews and this place sounds terrible. I've been using Stone Mtn Toyota for about 20 years now. There have been many changes over the years, mostly for the best. I'm not a fool; I do shop the prices on expensive repairs/services and I will go somewhere else to save money. But it has to be a decent amount because I've found Stone Mtn Toyota to be very reasonable and the techs have always treated me fairly. Specifically the service manager, Dave Fletcher, is a stand up guy and ... Read More

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DealerRater - Oct 18, 2022

Wow. I've been reading some of the other reviews and this place sounds terrible. I've been using Stone Mtn Toyota for about 20 years now. There have been many changes over the years, mostly for the best. I'm not a fool; I do shop the prices on expensive repairs/services and I will go somewhere else to save money. But it has to be a decent amount because I've found Stone Mtn Toyota to be very reasonable and the techs have always treated me fairly. Specifically the service manager, Dave Fletcher, is a stand up guy and has excellent customer service. Look, this stuff is expansive and basically a mystery so it pays to shop around. I can honestly say that I never once felt like I was being fed a line of BS or being taken for a ride. I have found cheaper alternatives and when I do, I use them. But these guys do a good job - you're always going to have pissed off folks and people do make mistakes. Obviously I'd be really pissed too if some of my fellow reviewers are accurately describing what happened to them. I have not had any negative experiences with Stone Mtn Toyota and that's all I can go by. We've always been a 2 car household (both Toyotas) and I've been here a lot over the years. I was getting my brakes flushed and something broke. The manager called me, told me about the problem and offered 2 solutions for me to choose from. They all involved me being without a truck for a day. Bummer. But it's easy to be a good shop when everything goes smooth, how does a place react when there's an issue? That's when you really get a feel for how they operate. In this case, nothing would have been broke! But that's not how it happened and I ended up being 100% with the results and how the manager reacted to a less-than-ideal situation.

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Fraudulent, awful service, including from managers. I found a car online that was supposed to be delivered in 2 weeks. I put a deposit down. I emailed to let my sales rep know I was coming in to get the bill of sale. She refused to give it to me and very condescendingly told us she had done this before and we didn't have to worry. On the day the car was supposed to come in, I emailed asking if it would be ready that day or the next. Our sales rep responded to my email from the previous week ... Read More

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DealerRater - Oct 17, 2022

Fraudulent, awful service, including from managers. I found a car online that was supposed to be delivered in 2 weeks. I put a deposit down. I emailed to let my sales rep know I was coming in to get the bill of sale. She refused to give it to me and very condescendingly told us she had done this before and we didn't have to worry. On the day the car was supposed to come in, I emailed asking if it would be ready that day or the next. Our sales rep responded to my email from the previous week letting her know we were coming in for the bill of sale, said "it was ready", and that we could come in to get it. I scramble to get her to email the bank the bill of sale rather than having her print it out for us to pick up (with email being the plan we had come up with the week before). We eventually get the correct bill of sale from her emailed to us for us to give to the bank. I then find out after we have already worked with the bank that the car hadn't actually come in yet, she was referring to the bill of sale being ready. Then, 4 days later, after emailing asking for updates and being ignored, she called me to tell me there was an "issue in the system" and the car was sold to someone else. She didn't even try to offer to work with me on getting a different car, she just told me she would refund my money. I spent and entire day trying to get ahold of a manager. They eventually talk to me and agreed to work with me on getting another car ASAP because I need to be able to get to my job. They also said I would be working with the managers at this point, but they give me no email or phone number for follow up. The next day the original sales rep calls me to say that nothing is her fault, but they're working on finding a replacement car. I ask if they're going to be giving me any kind of discount since at this point I've wasted 2 weeks waiting for a car that they sold to someone else. She refuses to agree to any price reduction. We eventually went somewhere else, and I emailed our sales rep to tell her that our experience was terrible. For the first time, she actually responded promptly, just to make sure I knew nothing was her fault. And maybe it wasn't her fault, but she and her managers did not do their due diligence in tracking my car, did not offer me compensation for their drastic mistake, and they were extremely unresponsive to any form of communication. Truly a horrific experience that probably is actually fraud on their part.

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They have Great friendly, helpful service associate, timely service. Comfortable environment to wait for your vehicle

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